olybet FAQ — Your Questions, Answered

KYC stands for Know Your Customer. olybet is required by PAGCOR regulations and Philippine anti-money laundering laws to verify the identity of every player before processing deposits or withdrawals. KYC verification involves submitting a clear photo or scan of a valid government-issued Philippine ID — such as your PhilSys National ID, passport, driver's licence, or SSS/GSIS ID. Verification is typically completed within 24–48 hours. Until KYC is complete, your account will have limited functionality.

No. olybet strictly enforces a one-account-per-player policy. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances. If you have forgotten your login details, use the password reset function on the login page rather than creating a new account.

Visit the olybet Login page and click "Forgot Password." Enter the email address registered to your account and olybet will send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] for assistance.

The minimum age to register and play at olybet is 21 years old. This is the legal minimum age for casino-style gambling in the Philippines as prescribed by applicable Philippine law and PAGCOR. Age is verified during the KYC process. Any account found to belong to a person under 21 will be immediately and permanently closed, with winnings forfeited in accordance with our Terms & Conditions.

olybet supports the following payment methods for Filipino players:

• GCash — the most popular e-wallet in the Philippines
• PayMaya / Maya — fast and widely used digital wallet
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

Please note: olybet does not accept credit card deposits for gambling transactions, in compliance with current Philippine regulations. Cryptocurrency deposits are also not accepted.

GCash and Maya deposits are typically credited to your olybet account instantly or within a few minutes. Bank transfers may take 1–3 business hours depending on your bank and the time of day. If your deposit has not appeared after 30 minutes for e-wallet payments or 4 hours for bank transfers, please contact our support team with your transaction reference number.

To withdraw from olybet, your account must first be fully KYC-verified. Navigate to the Cashier section of your account, select "Withdraw," choose your preferred withdrawal method, and enter the amount. Withdrawals to GCash and Maya are typically processed within 1–24 hours. Bank transfers may take 1–3 business days. The minimum withdrawal amount is ₱500. olybet does not charge withdrawal fees, though your bank or e-wallet provider may apply their own charges.

Yes. The minimum deposit at olybet is ₱100 for GCash and Maya, and ₱500 for bank transfers. These minimums are designed to make olybet accessible to Filipino players across all income levels while maintaining responsible gaming standards. Maximum deposit limits may apply depending on your account verification status and any deposit limits you have set through our responsible gaming tools.

When olybet awards you a bonus, the bonus funds are added to your account alongside your real-money balance. Before bonus funds can be withdrawn as cash, you must meet the wagering requirement — this means placing bets totalling a specified multiple of the bonus amount. For example, a ₱500 bonus with a 20x wagering requirement means you need to wager ₱10,000 in total before the bonus converts to withdrawable cash. Wagering requirements and eligible games vary by promotion — always check the specific terms of each offer.

No. Bonus funds cannot be withdrawn until the associated wagering requirement has been fully met. If you request a withdrawal before completing the wagering requirement, the bonus and any winnings derived from it will be forfeited, and only your original real-money deposit balance will be returned. We recommend reading the full terms of any promotion before opting in.

Eligibility for olybet promotions depends on several factors: your account verification status, whether you've previously claimed a similar offer, your deposit history, and the specific terms of the promotion. Most welcome bonuses are available to newly registered players only. Reload bonuses and seasonal promos (like our Christmas Parol campaign) are typically open to all verified players. Check the Promotions section of your olybet account for a full list of currently available offers and their eligibility criteria.

olybet offers a wide range of casino games for Filipino players, including:

• Slots — hundreds of titles from leading providers, including classic reels, video slots, and jackpot games
• Blackjack — multiple variants including classic, multi-hand, and live dealer blackjack
• Bingo — online bingo rooms with regular draws and community chat
• Live Casino — real-time games with live dealers streamed in HD
• Table Games — roulette, baccarat, poker, and more

Visit the olybet Casino page for the full game catalogue.

Yes. olybet is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit olybet.one on your phone's browser, log in, and enjoy the full game library. The mobile experience includes all the same features as the desktop version: deposits, withdrawals, bonuses, live casino, and responsible gaming tools.

Yes. All games on olybet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are required to hold valid certifications from recognised independent testing laboratories. Live casino games are streamed from regulated studios with real dealers, adding an additional layer of transparency. olybet is committed to providing a fair gaming environment for all Filipino players.

olybet uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. Financial transactions are processed through PCI-DSS compliant payment gateways. For full details on how we handle your data, please read our Privacy Policy.

If you suspect that someone has accessed your olybet account without your permission, take the following steps immediately:

• Change your password via the olybet Login page
• Contact our support team at [email protected] to report the incident
• Request a temporary account freeze while the matter is investigated

To prevent unauthorised access, always use a strong, unique password for your olybet account and never share your login credentials with anyone.

Log in to your olybet account, go to Account Settings, and select the "Responsible Gaming" section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately. Any request to increase a limit is subject to a mandatory 7-day cooling-off period to protect players from impulsive decisions. For more information, visit our Responsible Gaming page.

Self-exclusion can be activated from the Responsible Gaming section of your account settings. You can choose a temporary exclusion (minimum 6 months) or a permanent exclusion. Once activated, self-exclusion takes effect immediately — you will be logged out and unable to log back in for the duration of the exclusion period. olybet will also suppress all marketing communications during this time. Self-exclusion is irreversible for the chosen period. If you are struggling with problem gambling, please also consider reaching out to a professional counsellor.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. olybet encourages players to seek support from qualified professionals. You can also contact our support team at [email protected] — our agents are trained to assist with responsible gaming concerns and can help you activate account controls immediately. Remember: Gambling is addictive. Know when to stop. For more tools and information, visit our Responsible Gaming page.